Shipping policy

Our Commitment to Your Satisfaction
At BudhaSauna, we are committed to providing you with a smooth, enjoyable, and transparent shopping experience. This document outlines our Order & Shipping Policy. For any additional questions, please feel free to contact us via live chat, our Contact Us page, or by email at support@budhasauna.com.

Placing an Order: What You Need to Know

Order Confirmation
Once you place an order, you will receive an email confirmation acknowledging that we have received your request.

Stock Verification & Shipping
We promptly verify the availability of your items with our suppliers. Most accessories and pre-built saunas are ready for immediate dispatch, while custom sauna orders may require additional time (see the "Shipping Timeline" section below).

Tracking Your Order
Once your order is confirmed and payment is processed, we will proceed with shipping. You will receive an email with tracking information on the day your order is dispatched.

Order Follow-Up
If you have not received tracking information within six business days of your purchase, please reach out to us through any of our communication channels.

Shipping Information

Delivery Locations
We ship across the contiguous United States and Canada. Additional charges apply for orders to Alaska, Hawaii. Please contact us at support@budhasauna.com for a shipping quote. International shipping is currently unavailable.

Special Delivery Conditions
Some deliveries requiring special handling may incur an additional "difficult delivery fee." If you have any questions regarding delivery conditions, our team is here to assist you.

Shipping Timeline

For Canada:
- Handling Time: 1-3 business days
- Transit Time: 2-6 business days
For the United States:
- Handling Time: 1-3 business days
- Transit Time: 3-10 business days
Custom Orders: Custom orders typically require 3-4 weeks of preparation time before shipment.

Order Delays
If your order experiences unexpected delays due to external factors or supplier issues, a customer support specialist will contact you to provide updates and discuss available options. If the revised conditions are unsatisfactory, you may cancel your orde

Upon Delivery

Inspect Your Items
Before accepting your delivery, carefully inspect your order for any visible damage (e.g., dents, scratches) and note them on the delivery receipt. Signing a clean receipt confirms that the order was received in perfect condition, which may impact any subsequent claims.

Verify Package Contents
Ensure all ordered items are present. Report any discrepancies within 48 hours to facilitate prompt resolution.

Concealed Damage
If you discover damage after delivery, report it immediately so we can initiate a claim and find a suitable resolution.

Order Refusal Policy

Refusing delivery for reasons other than damage or shipping errors will result in a 20% restocking fee plus any applicable shipping charges.

Contact Us

For any questions or assistance, please contact us:

Email: support@budhasaunas.com
Phone: 1-402-268-1723
Address: 30 N Gould St Ste R, Sheridan, Wyoming 82801, United States

Thank you for choosing BudhaSauna. Your satisfaction is our priority, and we are committed to providing excellent service.